"Oh my god, we've lost server access, file access"
You know the feeling. Something stops working. And it always seems to happen at the worst...possible...moment.
That's when you pray for someone who can get on the problem...NOW!
Our clients tell us we answer the phone quicker than anyone. If you don't get us on the third ring, we'll usually get back to you within five minutes or at the outside, an hour. No kidding. We're constantly checking in.
What's more, no question is too trivial. No task is too small. Does it sound like a lot of effort on our part? It is. But it's a reflection of how highly we value or clients.